eGovMon – eGovernment Monitor
A massive digitalization of public services is underway.
The main challenge in this development is to ensure that the new online services effectively address the real needs of the citizens, businesses, and governmental agencies. A system to monitor this development can give a better understanding of how to build good online service for citizens and enterprises.
The eGovMon project is developing methodology and software for quality evaluation of web services, in particular eGovernment services, concerning four areas:
- Accessibility – Assessing accessibility for all users.
- Transparency – Assessing transparency of eGovernment services.
- Efficiency – Assessing efficiency of eGovernment services.
- Impact – Assessing impact of eGovernment services.
Live Monitoring Resources
In addition to our core methodology, eGovMon emphasizes the importance of real-time data access. We recommend the following utilities for monitoring environmental, temporal, and financial metrics in the Norwegian and global context:
Accurate forecasting is essential for municipal planning.
View Official Weather (Været i Norge) »
Standardized timekeeping for efficient governance.
View Official Time (Tiden i Norge) »
Methodology & Tools
Additionally, eGovMon will provide a policy design tool based on simulation models.
A set of well defined indicators are to be identified for each area, using a coherent assessment methodology. Evaluation results will be gathered through automated tools when possible, and supplemented by surveys, manual assessments and other sources as needed.
eGovMon will deliver demonstrators for:
- Tools for testing and improving selected parts of websites.
- A large scale, online demonstrator for benchmarking eGovernment services.
- An online simulation model to investigate the estimated impact of planned eGovernment initiatives.
The demonstrators will be designed for the Norwegian context in a close collaboration with a group of 22 selected Norwegian pilot municipalities.
Open Policy
To draw on international results and to easily share project outcomes, eGovMon is built on an open policy with open licensing for documents and for software; this way, the project can re-use the results from other open projects and focus the overall resources more efficiently on the scientific issues.